FAQ
How will I be notified about products manufactured? (For Made to Order Facility)
Once your product is received from the manufacturing team, our customer support team will call and inform you about the final product price. If the amount paid by you is higher than the final price, we will pay back your excess money, and if the final price of product is higher than what is paid, we will send you a payment link to complete the payment process.
Will the final product price change? (For Made to Order Facility)
Yes. There can be a slight difference, in the final product price and the amount you paid. This is because; in manufacturing process, there can be slight weight change. Therefore, we will calculate our final product price based on final gold weight, diamond weight, stone weight and gold price booked on the date of purchase and make the charges per the booking date.
Will there be any difference in design manufactured and orders I made?
The final product will be nearly the same as you desired. There can be minor changes in a design concerning the original design.
Can I use Gift vouchers along with Made to Order?
No, you cannot use the P N Gadgil & Sons gift voucher along with made to order.
What if I do not find the piece that I wanted on the site anymore?
For this, you need to get in touch with the customer care team on +91 9146016888 or mail us at online@pngsl.com
Is there an option of getting jewellery with different metal or gemstone that is not offered on onlinepng.com website?
For this purpose, you need to call +91 9146016888 our customer care team or mail us at online@pngsl.com, and they will provide you with the choices.
How much does onlinepng.com charge me for the product to be delivered to my residence?
onlinepng.com provides its customers with free shipping facilities on all the items within India except bullion items (gold bullion wire, coins, chips, etc.).
What is the estimated time for the products to be delivered?
The date of delivery usually depends on the type of product & location of delivery chosen by you. Most of the products are usually readily available, and it normally takes 7 to 10 working days for delivering such jewellery pieces to you safely. In case of critical or exceptional circumstances, our team will notify you accordingly.
Is my product safe in transit?
Your jewellery piece is shipped in a durable condition, and tamper-evidence packing is done so that the product remains intact. We provide complete insurance to your jewellery till it reaches you as we deliver the products to you through reputed courier facilities like Bluedart. We advise not to accept products that are tampered with.
Is there a provision to change the shipping address after placing the order?
If the product is not yet shipped, you can easily get the shipping address changed. In such cases, we will coordinate with our courier agencies to get it delivered to the latest address. You can get in touch with the Customer service team on +91 9146016888 to help you with it. If the product is in transit and you cannot change the address, we will make sure to reship it to a new address when the product is returned.
Do you offer Cash on Delivery(COD) facility for my location(Pincode)?
No, we are sorry. As of now, we do not have a Cash On Delivery option.
I live abroad. Can I get the product delivered in India?
Yes. You can get the product delivered in India. We would need a valid shipping address in India for the product to be delivered. We request you to check the product detail page's information to deliver the product to your Pincode.
How can I get the status of my order?
You can easily track the status of your order by opening our website and clicking on Track Order.
I live in India. But I got to know that you do not deliver products to my Pincode. Please let me know how can I place the order.
If your city is not included in the delivery list, we request you to get in touch with the customer service team on +91 9146016888.
What are the steps to be followed to place an order online?
Please make sure to follow the simple steps that are mentioned below:
- First of all, select your desired piece of Jewellery and "Add to your Cart.'
- Click on 'Proceed to Checkout' if in case your order is final. If not, 'Continue Shopping'
- Add your name and Email Address, pin code on the Checkout Screen to proceed for Billing and Shipping.
- Add your shipping details and choose the Payment Options, Choose the Mode of Payment and then place your order.
- Once done, you will receive a confirmation email on the email address provided by you when placing the order & a SMS on registered mobile number provided by you.
Can I place an order by mobile / mail?
Definitely, after browsing through the designs on our website, you can order the desired one, by mobile. Our customer support executive will help you with placing the order. You can reach them on +91 9146016888 or mail at online@pngsl.com.
Will I be getting an order confirmation?
Yes, we will definitely send the confirmation of your order to the email ID provided by you when placing the order.
Is it possible to send a personalized message with the gift?
No, you do not have the option of including a personalized message with the gift when you place the order. But our customer support executive will help you with sending a personalized message. You can reach out to them on +91 9146016888.
Can I send my gift with gift wrapping?
Yes, we can send your gift with Gift Wrap. Our customer support executive will help you with packing your gift with a gift wrap. You can reach them on +91 9146016888
How can I make the payment for a product that I have ordered through onlinepng.com through online provisions?
We offer different payment methods like net banking, debit card & credit card, UPI, Cheque, demand draft and fund transfer. Your account information will be confidential, and we use SSL encryption technology for protecting your card information.
Will there be any hidden costs?
There are no hidden costs at all. We do not charge extra shipping charges also. The total price that is mentioned in the product page will be the final price.
Will the prices displayed on www.onlinepng.com subject to any change?
The prices are subject to change without notice. You should know that you are liable to pay the amount stated on the day of purchase.
How can I pay with the help of a Credit/Debit card? Do let me know if it is safe?
We accept Master Card, Visa and Rupay card. You will need to enter the 16 digit number featured on the card and the CVV Code to initiate payment. We make sure to keep all the debit and credit card details private and use SSL encryption technology to protect the card information.
If there are any refunds, how long will it take to reach?
If there are any refunds, we make sure to credit the amount to your bank account once we receive the product within 15 working days. You would need to get in touch with the Customer Support Team by providing the bank account and IFSC code, which will be printed behind the cheque book, Or we refund the amount to the same bank account from where we received your payment.